Tuesday, August 24, 2010
After three months of living abroad, I'm home. Being home is good. I have all the luxuries of food, culture and friendships I so sorely missed, and I benefit from the perspective I'm slowly developing from being plucked out of the thick of my former Indian workplace.
As I had mentioned in a previous blog post, working in India was extremely hard. There were parts of my experience I loved and others I loathed. But when I lay down in my bed on my tempurpedic pillow, inside my apartment with regular electricity and water, in a city where I can get a decent cup of coffee, its easy to forget all the past hardships. And I think its with good reason because I can now see more clearly what my team and I accomplished and what I learned from the experience.
Did we finish our project? No, but we are still moving along. Over our time we met and interviewed nearly 30 people, from school teachers and NGO leaders to government officials and villagers, capturing over 25 hours worth of video footage, allowing us to complete three five-minute documentaries each portraying a specific challenge affecting the region. Currently, we are working with a team of web developers in Bangalore to construct our wiki-based platform, which we hope to launch by early January 2011.
Did I learn anything? Yes, a lot. I come away knowing how to take an idea and execute it. When I first proposed the idea for the project - before it was ever funded - it was a theoretical concept, lacking any roadmap. Technically, the project is still theoretical until it launches and proves successful, but my team and I still designed the mechanisms we hope will give us the best chance to convert this idea into a reality come January. Throughout this project, I also began to learn how to quietly manage a team. I had initially proposed the project and was the most senior person on the team, but the way the program was constructed, there were no clear lines of authority - it was a group effort through and through. But on a team with a range of experiences, from undergrad to graduate students, it was important that the group had direction, but just as important, an opportunity for every member to assert and develop their own leadership skills. Striking this balance of knowing when to step in and knowing when to let others take the lead was something I could never learn in a classroom. It was a life skill I was afforded by this opportunity.
The experience was hard and it was humbling, but I'm home, I'm happy and I can reflect positively, without regret, on my time working in India.
Monday, August 23, 2010
My summer with Education Pioneers came to an end this Friday and overall it was a great experience. I finished up my project and provided the CEO of Value Schools with a comprehensive strategic growth plan that will provide the foundation for Value Schools’ expansion. I learned a great deal about education reform and met some amazing and inspiring individuals who have devoted their lives to improving education in Los Angeles.
One of the most valuable parts of the Education Pioneers experience was the opportunity to hear from all the key players involved in education reform including the district, charter schools, and teachers unions. As someone new to education the opportunity to hear from all sides was incredibly important and my opinions regarding education reform were challenged over the course of the summer. Charter schools have done some great things in Los Angeles, but not every charter school has been as successful as Green Dot. I think that it is important for people to make the distinction between a charter school and a high performing charter school when discussing the role charter schools continue to play in education reform.
LAUSD is failing many of its students and it definitely deserves much of the bad press it receives, but through Education Pioneers I have had the opportunity to meet some great leaders from the district. LAUSD Deputy Superintendent Deasy delivered an outstanding keynote speech at our end of the summer networking event and I am hopeful that he will be an effective leader who will take the radical steps necessary for real change to occur. The district still has a very long way to go but I am more optimistic about education reform in Los Angeles than I was at the beginning of the summer.
I am so grateful that I had the opportunity to work in India for the summer. I learned and experienced so many things that I would not have been able to experience in the US. Adjusting to a completely new professional and social culture provided me with insight and patience that I will definitely carry with me forever.
My project was a continuation project from last year, and will be carried on by the NGOs we worked closely with. We were able to construct a database that will hold patient information for the HIV/AID’s community. This database will streamline the referral and follow-up system currently in place and reduce the amount of time and resources needed for each NGO.
I learned a great deal throughout the process and have definitely changed my management style. I learned the importance of constant communication, especially when working in a new culture where miscommunication occurs often. I also learned to manage my expectations and take into account that efficiency and productivity levels may vary in an environment where reliable internet and electricity is not always guaranteed. All of these factors have given me a richer understanding of the non-profit landscape in a developing country and it makes me appreciate all of the work that is occurring on the grassroots level across the world.
Tuesday, August 17, 2010
Last week I had the opportunity to present preliminary drafts of my work to various leaders around ICEF, and the feedback I received was very encouraging. In fact, some of my marketing recommendations made it into the annual PR planning meeting with ICEF's communications vendor. I feel pretty confident that I added value to this organization this summer, and thus made my small contribution toward the solution to this education crisis.
This week I'm finalizing my recommendations, presenting to a number of leaders, and getting ready to hand everything over to my supervisor before I head back to school. Additionally, I've been working to make all of my recommendations as "plug and play" as possible. Resources are tight at this organization, and I've learned that one of the biggest hurdles in implementing my recommendations will most likely be staffing requirements. Thus, whenever possible, I've developed templates, examples, detailed implementation plans and in one case I was able to create the actual brand guidelines which I recommended.
I think one of my key learnings this summer has been organizational in nature. ICEF was founded with one after-school program in 1994. Since then, it's grown to 15 schools and about 400 employees. What was once a start-up environment is now transitioning to a small company. As I worked to recommend marketing and communications solutions in this environment, the importance of scalable systems became increasingly evident. ICEF has proven the success of its educational model and has exponentially grown its impact in South LA in a relatively short amount of time. The challenge is creating organizational systems to keep up, and to sustain even more growth and impact.
My summer as an Education Pioneers fellow has been a very rewarding experience. I've learned an incredible amount about education reform, I've formed my own opinions and have been forced to question those opinions, I've met and networked with numerous leaders in the LA education world (including Superintendent Cortines!), and I've given much thought as to how my work in education will continue beyond this experience. And, just as importantly, I really feel as though I've grown professionally as a result of this summer.
Monday, August 16, 2010
Those were possibly the most fulfilling and rewarding 9 weeks of my life. I have made friends and learned a lot about myself. I think that the “goodbye” e-mail that I sent to the organization says a lot about just how much my time with Chrysalis meant to me:
What an amazing organization. As I mentioned to some of you yesterday, I thought I knew, but I had NO idea. The client stories are heartbreaking and their perseverance admirable. I have a huge amount of respect for the work that you all are doing. I can’t deny that the stories that I heard didn’t make me toss and turn as I tried to go to sleep each night. However, I woke up each morning proud to come to work.
Although these last 9 weeks have flown by, they have made a lasting impression. I feel honored and humbled to have been a part of the Chrysalis Team. Where can I pick-up the “Lifetime Membership” form?
She rang the bell on Tuesday, and I had to wipe a tear away. The framed picture of me and her that my co-workers gave me on my last day of the internship is hanging on my wall and is a constant reminder of the change that I can make in the world.
Going into the internship, I had my reservations about what I was going to walk away with compared to my classmates. I can honestly say after completing it that I have no regrets about my experiences this summer. I would do it all again in a heartbeat.
I wanted to share one last video. This woman was honored at the last Butterfly Ball (a fundraiser for Chrysalis) and rang the bell while I was there. It is always a good thing to see such a remarkable program like Chrysalis get the attention it deserves.
Sunday, July 18, 2010
“Things will change when you get to India”. This was echoed throughout the pre-departure planning stages for my project. I had a very clear understanding of my purpose for this project: resolve the technical issues and expand the software into other NGO’s, but I went in knowing that these objectives could change dramatically.
I am fortunate that my project has not deviated greatly from the proposal my team had prepared. The NGO’s that are working with us are extremely organized and have realistic goals and expectations that were communicated clearly and promptly from the beginning. Despite the pre-departure planning, there have been many challenges that I did not anticipate. Specifically, the length of time needed to resolve the technical issues that these NGO’s are facing, the technical knowledge needed to implement the program, and the identification of possible expansion opportunities for the software have proven to be the biggest challenges.
However, we have been able to take a step back from the urge to focus solely on fixing the technical issues and have analyzed the most efficient growth for the SMSFrontline software. After meeting with multiple stakeholders working with the HIV/AIDS community, my team and I have identified a need to expand the program and create a more efficient network to connect all the stakeholders that are currently using the SMSFrontline software. A centralized database would allow the NGO’s I am working with to share their data to create a more automated and structured tracking, referral and follow up system. In order to create this database, we have enlisted the help of various sources- LEAD students from BVB College, a software engineer and a fellow intern. I am hopeful that this database will streamline the data flow currently being implemented and improve the overall data sharing between the NGO’s. So what does my team envision? We hope that a specific NGO can refer a patient to register for a support group via SMS, and the support group will receive a message regarding the referral. If the patient attends the support group, the support group can then send a SMS message back to the referring NGO to confirm the registration of the patient. All of these messages would go through the central database and a history of the patient will begin to accumulate. With such limited resources, the NGO’s can benefit greatly from this system and will allow the NGO’s to spend more time working directly with the community members.
Working in India is definitely a unique experience. I have learned to become much more patient and accept the miscommunication that is bound to occur. Because my project involves many stakeholders, I am often at meetings to discuss specifics about the project. Email and phone calls are not effective in India, and thus, things take much longer to accomplish because of the face time that is required. One benefit to this is the chai and biscuit requirement for every meeting- if I wasn’t a tea drinker before coming here, I definitely am now!
Despite the delays that consistently take place in India, small victories do occur and are appreciated that much more. I am truly enjoying my internship and I feel fortunate that I can now truly understand the different work cultures that exist across the world.
Thursday, July 15, 2010
My marketing project for ICEF Public Schools is well under way. I've spent the first half of the summer on two main workstreams. The first has been assessing the current position of ICEF within its major stakeholder groups. This has been done via informational interviews, web/press searches and also a survey (set to go live on Monday). I'm talking to people inside and outside of ICEF - home office staff, school staff, parents, members of the greater LA education community, etc. My findings regarding ICEF's position will flow directly into the marketing plan that I recommend.
The second workstream has consisted of more secondary research. I'm looking across a variety of research, reports, case studies and other resources to study, benchmark and evaluate potential marketing/brand solutions for ICEF. I've had luck with sources from both inside and outside of the education world, and from both the non-profit and for-profit sectors. It's been really exciting for me to combine a host of "best practices" to develop a plan that will be uniquely valuable to ICEF.
In addition to my project, I've had the opportunity to get involved in other exciting projects that are taking place at the organization. For example, I got to help out with ICEF's Promise Neighborhood grant application. (The federal government will choose 20 applicants to receive grant money in order to essentially replicate the Harlem Children's Zone model.)
And finally, outside of ICEF, the Education Pioneers Fellowship itself has proven to be a valuable learning experience. Today was our third workshop, in which we focused on Human Capital. We learned about current initiatives such as Teacher Effectiveness in LAUSD, and spent the day discussing, debating and even attempting to "solve" major teacher evaluation/compensation issues. I've found the workshops especially valuable, coming from a financial services background and still forming my own opinions on what exactly should be done in Ed Reform.
All in all, my first 5 weeks have been a valuable and worthwhile experience... and yes, I feel as though I'm making a difference!
Although I have heard many stories that bring me nearly to tears, I have also celebrated the successes of many of the clients. It is music to my ears when an announcement is played over the intercom system that a client is going to ring the bell. I grab my keys and hurry next door to see them proudly wave the bell, share their story, and offer words of encouragement for all those still working hard to find a job. (Some are more comfortable speaking in front of crowds than others!)
My role at Chrysalis has not been focused on simply one project, as those of some of my classmates I speak with at other organizations. I have had a surprising amount of autonomy in identifying projects, making recommendations, and then receiving support as I put my recommendations into action. One of the larger assignments I have worked on has been investigating the feasibility of CE selling trash liners to customers. Why now? The customers that do work with Chrysalis have been hit hard with cutbacks in the new fiscal year and were in need of another route by which to order necessary supplies. I not only played an integral role in selecting the vendor, but then developed and introduced the new inventory system for the liners.
While this internship might not be the same experience that my classmates are having at Fortune 500 companies, it is the perfect experience for me. Perhaps just what the doctor ordered.
Tuesday, June 15, 2010
For the next 10 weeks I will be working with Value Schools, a charter school operator that manages two charter schools in Los Angeles. I will be working with the CEO of Value Schools to develop a strategic growth plan that will allow Value Schools to add three additional schools to its existing two schools. The first part of the project will involve developing a financial model that will project revenues and expenses and the amount of funds needed from philanthropic sources. During the second part of the project we will identify the locations in Los Angeles with the strongest need for a charter school. Once we identify the target locations we will develop a plan for recruiting students and locate a suitable facility that will support Value Schools’ growth needs. The next 10 weeks will be busy, and I am looking forward to a great learning experience this summer.
As I stepped out of the plane in Hubli, India, I observed the landscape and was pleasantly surprised by the cool breeze and beautiful sunset that greeted me. As we drove through the city I saw the familiar sights of a developing country: large, developed buildings clustered with haphazardly built structures, dogs and cows aimlessly roaming the streets, and the buzz of crowded streets.
Now having spent a week in Hubli, the sights of the city have become more familiar and I am excited to begin my internship and make a change in this community. My project for the summer will be focused on utilizing a mobile based software that connects the HIV/AIDS community with support groups and clinics in the Hubli-Dharwad region in Karnataka. Specifically, my colleagues and I are implementing the SMS Frontline open source software with the Karnataka Health Promotion Trust (KHPT), the funding agency, and with the Bhoruka Charitable Trust (BCT), the implementation agency. Currently, these two agencies are utilizing the software in two of their projects; the first project is specifically working with high risk communities: female sex workers. The software will allow BCT peer educators to send information about this high risk demographic to BCT for reporting through a SMS message. This will eliminate the inefficient paper system that is currently in place and will more accurately report data from this community. The second application, and what I am most excited about, is the use of the software to contact the HIV/AIDS community directly to provide reminders about health checks and testing as well as support group meeting reminders. There is a lot of potential for this software to streamline a lot of the redundancy within the system and to provide a more accurate snapshot of the number of people within the community who are following up on the recommended health checkups, testing, etc.
The two agencies I will be working with, KHPT and BCT, are amazing NGO's that truly support the implementation of this software. My first encounter with KPHT occurred on the first day after arriving to Hubli. We had a site visit to one of the general clinics and we were greeted by members of the community who are affected/infected by HIV/AIDS which included sex workers, children, and foster parents. The gathering took place under a tree in one of the villages and everyone in the community was so warm and willing to speak with us. Subsequent meetings with KHPT and BCT have also been very positive experiences for me. The staff is very passionate and they have been very helpful with arranging site visits to AIDS/HIV clinics so we get a better understanding of the structure and to familiarize ourselves with the current referral system.
We have a lot of work ahead of us and the challenge is an exciting one. Working in a foreign country presents unique challenges as we have to adapt to local customs and tailor our program to the needs of the community. We are fortunate to be working with great NGO's in the community and our support system is very strong with the help of the Deshpande Foundation. It should be an amazing summer and I know that I will learn a great deal- stay tuned!
Monday, June 14, 2010
I had a long term plan, but when it came time to make a decision about my summer plans, I found myself at a loss. I had no idea where to begin. I soon found Education Pioneers, and realized this would be the perfect first step. My summer fellowship will help me make the transition from financial services to education – and eventually to my long term plans - by surrounding me with the right people, the right resources and invaluable opportunities.
Education Pioneers is a national human capital organization founded in 2003 by Scott Morgan. The organization is focused on urban education reform and addresses this issue by building a pipeline of talent from graduate programs such as business, law, education, policy and a variety of other disciplines. Graduate students are recruited as fellows for a 10-week internship which includes weekly workshops in addition to a project with a partner organization such as a school district, charter organization or foundation.
Currently, Education Pioneers operates in seven urban cities. This summer, there are 290 fellows from 111 graduate school programs at 66 universities. I am a proud member of this summer’s Los Angeles cohort, which includes 42 fellows from around the country. We are working with 15 different partner organizations, including LAUSD, PUC Schools, ICEF (Inner City Education Foundation) Public Schools, Teach for America and the Broad Foundation.
I will be working with ICEF Public Schools, a charter management organization which manages 15 charter schools in South Los Angeles. ICEF was founded in 1994 by Michael Piscal in order to transform South LA into an economically vibrant community. My project is to evaluate ICEF’s position within its community in order to recommend a strategic marketing/communication plan.
Today we kicked off the summer with a Foundations workshop for the LA cohort, and tomorrow is my first day at ICEF. Stay tuned!
- Mark Loranger, President & CEO of Chrysalis
I look forward to working with an organization that supports people as they help themselves. Chrysalis is not an organization that provides clients with a one time $200 gift card to Ralph’s and expects the clients to do the rest. Chrysalis is an organization that understands the difficulties their clients face living in poverty and getting/maintaining a job, and fundamentally changes the person forever who sticks with the program. Chrysalis Enterprises gets clients back on their feet.
My previous volunteer work included tutoring students living in low-income housing in the Conejo Valley, but the situation of those residents did not seem as dire as that of those living on Skid Row. Despite my thousands of hours of volunteer work over the years, this is the most involved I will be in the day-to-day operations of an organization that has a mission in which I strongly believe. So, why now?
When starting business school, I was confident that my career after would be with some type of nonprofit organization/social enterprise. A few months into my first year, though, surrounded by students who aspire to work for all of the big corporations I had heard of but never thought of working for, I started having second thoughts. I wondered if it would be better for me to go into the private sector immediately following graduation and then after that experience begin working for a nonprofit organization. My previous career was in city government (the public sector), so I do not have any experience in the private sector. I hope to learn a lot about myself and how I want to spend my years after business school through my time with Chrysalis Enterprises.
My responsibilities with the organization are not as clear cut as some of those of my classmates working for large, private corporations. I look forward to the opportunity to grow in many ways, leaving my comfort zone and immersing myself in areas in which I am less familiar. Leaving my comfort zone seems less intimidating when I am doing it for an organization for which I am passionate.
I want to leave you with a brief video about Chrysalis. In explaining the organization I will dedicate 9 weeks of my life to this summer, I found that the following video captured not only what Chrysalis is and does, but the energy with which they do it.
Posted by Molly